Order Tracking
A new tracking system has been set up on the ocShop (www.ownersclubshop.com) where you can track your orders once you have been given an ID # (see the email that gets sent to you once order is placed for your Order ID #).
Click here to go to the tracking system.
Tracking status:
Order tracking will contain the payment status, tracking status and any order notes attached to the order. The Tracking status is as follows:
- Unprocessed - The order has just been placed but has not been dealt with yet. Processing will happen within 24-48 hours of the order being placed.
- Allocated - The order has received an allocation date, which means that the stock has been cleared and is ready for dispatch
- Awaiting goods - The order is still waiting on certain parts to arrive, once the order is completed and all goods in stock the status will change to Allocated or Dispatched
- Other complications - A problem has occured with the order and dispatch cannot take place yet, see the notes for more information.
- Dispatched - The order has been dispatched with courrier, please expect the order to arrive within 2-3 working days.
The whole order process therefore takes between 3-5 working days, unless there is complications.
Notes
Order notes are firstly created at the checkout process by the buyer, and they could usually contain important information to the merchant about delivery times or other. Once the notes are passed on to the merchant the notes become useful to the buyer at the point of tracking. After the order has been placed the notes could usually contain stock information, estimated delivery times, or information on courier and dispatch.
Please use the tracking system as your first point of call, if you still need to speak to someone in person use the sales@wheelygoodstuff.co.uk address but please note we cannot guarantee to answer your emails quickly, which is why we always recommend using the tracking system.
As the shop gets bigger we appreciate your patience, but are excited to be able to offer greater level of service and a larger selection of products at LOW prices.
Thank you.
